Complaint Procedures

Flatiron School strives to address student dissatisfaction as soon as possible. If a student has a complaint or concern and desires to file a formal complaint relating to student conduct, curriculum, teacher conduct, or anything else at Flatiron School, he or she should email complaint@flatironschool.com as soon as possible to schedule an in-person meeting (or via phone for online students). Students should describe the complaint in as much detail as possible and include the words “Formal Complaint” in the subject line of the email. An administrator will follow up within 24 hours to review questions or discuss next steps. Flatiron School will not retaliate against any student who files a grievance or complaint against the school. 

If after contacting Flatiron School LLC, the complaint is not resolved to the student’s satisfaction, students residing in any of the below states may bring the compliant to the attention of their state’s governing regulatory body. 

California

A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau’s internet Web site www.bppe.ca.gov.

Colorado 

Attempting to resolve any issue with Flatiron School first is strongly encouraged. Student Complaints may be brought to the attention of the Division of Private Occupational Schools online at http://highered.colorado.gov/dpos, 303-862-3001, or

1600 Broadway, Suite 2200 Denver, CO 80202.

Complaints or claims pursuant to §§ 23-64-121(4)(a) or 23-64-124, C.R.S, may be filed in writing with the Board within two years after the student discontinues his or her training at the school, or at any time prior to the commencement of training. Other complaints may be filed in writing with the Board within two years of the date the alleged injury and its cause were known or should have been known. Students must file all complaints in writing. No action regarding third party complaints (a student, enrollee, or parent or guardian of the student or enrollee claiming loss of tuition or fees) is required, except as required by §23-64-121(4)(a), C.R.S.

Georgia

If after contacting Flatiron School LLC, the complaint is not resolved to the student’s satisfaction, they may appeal the decision to the following agency:

GEORGIA NONPUBLIC POSTSECONDARY EDUCATION COMMISSION

2082 East Exchange Place Suite 220 Tucker, Georgia 30084-5305

Office: (770) 414-3300 Fax: (770) 414-3309

https://gnpec.georgia.gov/student-complaints

Illinois

COMPLAINTS AGAINST THIS SCHOOL MAY BE REGISTERED WITH THE BOARD OF HIGHER EDUCATION AT:

Illinois Board of Higher Education 1 North Old State Capitol Plaza, Suite 333 Springfield, Illinois 62701-1377

Phone: (217) 782-2551 Fax: (217) 782-8548 TTY: (888) 261-2881

General Information: info@ibhe.org Institutional Complaint Hotline: (217) 557-7359 Link to the Online Complaint System: http://complaints.ibhe.org/

New York

Unresolved grievances may be directed to:

New York State Education Department 116 West 32nd Street, 5th Floor New York, New York 10001

Texas

Unresolved grievances may be directed to:

Texas Workforce Commission Career Schools and Colleges, Room 226T 101 East 15th Street Austin, Texas 78778-0001 Phone: (512) 936-6959

http://csc.twc.state.tx.us/

Washington

If after contacting Flatiron School LLC, the complaint is not resolved to the student’s satisfaction, they may appeal the decision to the following agency:

Workforce Board 28-10th Ave. SW Box 43105 Olympia,Washington 98504-3105 

Web: wtb.wa.gov Phone: 360-709-4600 Email Address: wtecb@wtb.wa.gov

Washington D.C.

As the agency of last resort for student grievances in D.C., any grievance affecting Flatiron School’s license as issued by the Higher Education Licensure Commission of the Office of the State Superintendent of Education, may be submitted to the Commission if not resolved first by Flatiron School. Information is available at: https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints Student rights and responsibilities are enumerated in District of Columbia Municipal Regulations Title 5, Sub-Chapter A, Chapter: 5-A81, Postsecondary Non-degree Schools.